Best Western Plus The Quays Hotel Sheffield | Sheffield ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Victoria Quays, Sheffield, United Kingdom, S4 7YA

“The hotel's location makes exploring Sheffield incredibly convenient and enjoyable.”view full review

Discover a vibrant stay at Best Western Plus The Quays Hotel Sheffield, a 4-star hotel rated 8.0/10 on Booking.com. This riverside accommodation features modern amenities, spacious rooms with serene waterside views, an indoor heated pool, and an onsite restaurant serving locally inspired dishes. The hotel provides easy access to the Peak District and city attractions.

Rooms & Amenities

Best Western Plus The Quays Hotel Sheffield offers 179 guest rooms, including Standard, Quay View, and Deluxe accommodations. Each room features free Wi-Fi, a flat-screen TV with on-demand movies, a modern bathroom with a power shower, and thoughtful touches like a coffee maker and fridge. Some rooms also have scenic waterside views or private balconies.

Dining Options

Dining options at The Quays Hotel include an onsite restaurant that serves breakfast, lunch, and dinner inspired by local flavors. Guests can also enjoy light meals and drinks at Quays Bar, situated on the quayside terrace. Room service is available for added convenience.

Leisure & Business Facilities

Leisure facilities include a well-equipped gym, a sauna, and an indoor swimming pool, ideal for relaxation and fitness. The hotel's dedicated leisure club enhances the experience with an environment designed for wellness. Onsite meeting rooms are available, accommodating up to 250 delegates for various events.

Location & Transportation

Best Western Plus The Quays Hotel Sheffield is conveniently located near notable attractions such as Sheffield Arena and Meadowhall shopping center. Guests will find good bus links nearby and can easily stroll to Kelham Island Industrial Museum and Peace Gardens. Onsite parking is also available.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room Non-Smoking

Max:

2 persons

15 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Standard Twin Room Non-Smoking

Max:

2 persons

15 m²

Bed options:

2 Single beds

Shower

Heating

room details

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Junior King Suite Non-Smoking

Max:

2 persons

15 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Sheffield500 m

Airports

Doncaster Sheffield (DSA) 42.6 km

Leeds Bradford (LBA) 74.0 km

Train

Sheffield Train Station900 m

Bus

Bus stop200 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Leisure Facilities

“During my stay, I made use of the amazing gym and swimming pool. The equipment available was excellent, and the environment made me feel motivated to work out. It was a great way to keep active while enjoying my trip!” view full review

Delicious Breakfast Variety

“I couldn't believe the diverse breakfast selection! From fresh fruits and croissants to hearty English breakfast favorites, there was something for everyone. The dishes were replenished regularly, ensuring everything always looked fresh and inviting.” view full review

Well-Equipped Room

“I was thrilled with my spacious room, which featured beautiful views. It came equipped with practical amenities like an iron, ironing board, and a safe for my valuables. It made my stay incredibly comfortable and convenient.” view full review

Comfy and Cozy Stay

“The bedding and mattress in my room were simply excellent! I had some of the best sleep I've ever had in a hotel. The room was clean and free from unpleasant odors, which added to the overall pleasant atmosphere during my stay.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Spa & Leisure

Indoor swimming pool
Sun terrace
Spa & wellness centre
Sauna
Steam room

Room features

Wi-Fi in rooms
Heating
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Victoria Quays, Sheffield, United Kingdom, S4 7YA

Map view

Victoria Quays, Sheffield, United Kingdom, S4 7YA

City landmarks

Garden

Sheffield Winter Garden

1.1 km

Park

Peace Gardens

1.1 km

Gallery

Sheffield Winter Gardens and Millennium Galleries

1.1 km

Museum

Kelham Island Industrial Museum

1.3 km

Gallery

Graves Gallery

1.0 km

Event hall

Sheffield Town Hall

1.1 km

Landmark

The Cholera Monument

1.5 km

Church

Cathedral Church of St Marie

860 m

Event hall

FlyDSA Arena

3.2 km

Museum

National Emergency Services Museum

880 m

Square

Paradise Square

730 m

Landmark

Police Box Adjacent To Town Hall

790 m

Landmark

Sheffield University

2.0 km

Church

Sheffield Cathedral

860 m

Church

Hope City Church Sheffield

620 m

Gallery

Site Gallery

1.1 km

Event hall

Cutlers' Hall

1.1 km

Gallery

Bank Street Arts

1.2 km

Landmark

The Art House

1.1 km

Landmark

The Old Queen's Head

1.2 km

Landmark

The Nichols Building; Vintage

1.2 km

Museum

Weston Park Museum

2.2 km

Park

Weston Park

2.1 km

Landmark

The National Videogame Museum

650 m

Landmark

Wyming Brook Nature Reserve

1.3 km

Botanical Garden

Sheffield Botanical Gardens

2.9 km

Landmark

River Sheaf

1.1 km

Landmark

Leadmill nightclub

1.6 km

Landmark

Turret House and Discovery Centre at Sheffield Manor Lodge

2.7 km

Nearby

Castle Market Exchange St.

Sheffields Lost Castle

470 m

Restaurants

Beteseb Restaurant

480 m

9-11 Castle Street

The Chakra Lounge

620 m

Bell House 5 Fitzalan Square

Kommune

700 m

Kommune

South Street Kitchen

680 m

19-20 South Street

Hygge Coffee shop

700 m

Halford House 14-18 Fitzalan Square

Pizza Hut

950 m

41 High Street

Fahrenheit

1.2 km

St Paul's Place

Philpotts

1.2 km

25 Campo Lane

Chinese Kitchen

1.2 km

43 George Street

Mangla

160 m

149A Spital Hill

Reviews and Ratings

Reviews from guests about their experience.

64%

loved their spa retreat and can’t wait to return.

6.4/10

Nice

Rooms

6.2

Location

7.4

Service

6.2

Dining

6.4

3.5/5 based on 73 reviews

#39 of 51 hotels in Sheffield based on Tripadvisor

Alex

United Kingdom, March 2025

6.8/10

My stay at Best Western Plus The Quays Hotel Sheffield was a mix of positive and negative experiences. The spacious room was a highlight, and I enjoyed the variety offered at breakfast. However, I encountered several maintenance issues and felt the staff could have been more attentive to concerns.

Rooms

5.0

The room was spacious, which was great, but I faced multiple maintenance issues like a broken shower hose and an unusable toilet seat. The decor felt a bit tired, and the mattress was quite soft, making it hard to sleep comfortably.

Service

5.0

While some staff members were friendly, others seemed rushed and unhelpful. At check-in, I waited 40 minutes due to staffing shortages, and the communication regarding services could have been clearer.

Location

5.0

The hotel is conveniently located near the city center, making it easy to explore Sheffield. Plus, having on-site parking was a plus, despite the additional charge.

Dining

5.0

The breakfast had a good selection, though I was surprised by the communal cutlery setup. It was a bit chaotic, especially during busy mornings. The bar service was friendly, but disappointed to find many drinks unavailable.

Facilities

5.0

The pool and gym facilities were nice, but the steam room was out of order. I did appreciate the spacious pool area, but it could have been cleaner.

Andrew

United Kingdom, March 2025

6.8/10

I enjoyed my stay at Best Western Plus The Quays Hotel Sheffield, with friendly staff and comfortable rooms. however, the delays in service were frustrating at times. The hotel's location near the quays was ideal for exploring the area. yet my room had some maintenance issues that should be addressed.

Rooms

6.0

The room was spacious and generally comfortable, although there were issues with noise from the lift and gaps in the window that let in a draft. I found the bed large and very comfortable.

Service

6.0

The staff were friendly and helpful, especially during breakfast, but service was slow, likely due to being understaffed. Communication about room service options was also inconsistent.

Location

9.0

The hotel is perfectly situated on the quays, providing easy access to local bars and entertainment. It's a great spot for anyone wanting to explore the city center.

Dining

7.0

Breakfast had good variety, though I was disappointed by the quality of the cooked items. the restaurant service could use more clarity, as there was confusion with the meal deal vouchers.

Facilities

8.0

The gym and pool facilities looked great, although I wish I had time to use them. The automatic fire sprinkler system added to the hotel's safety features.

Samuel

United Kingdom, March 2025

5.8/10

I had a pretty good stay overall at Best Western Plus The Quays Hotel Sheffield, with highlights including a clean room and an impressive fitness suite. However, I encountered some minor drawbacks like noise from the tram line and some inconsistency in housekeeping. The location was ideal for exploring Sheffield and I found the breakfast offerings quite satisfying (especially given the variety!).

Rooms

8.0

My room was clean and had a lovely view over the canal (though I did pay a bit extra for that). It was spacious, but I noticed some issues with drafts from the window that impacted my comfort slightly.

Service

9.0

The staff service was definitely a strong point for my stay. They were friendly and attentive, which made me feel welcomed throughout my visit. One standout was Kerry, who was incredibly helpful and made a positive impression.

Location

9.0

The hotel's location is fantastic-just a ten-minute walk to the city center and close to various attractions, which made exploring Sheffield convenient for me. Being in the trendy Victoria Quays added to the charm of the area.

Dining

7.0

Breakfast was a highlight with a diverse selection that kept me satisfied each morning. However, I did notice some lapses in cleanliness of tables during peak service times, which was a little concerning.

Facilities

8.0

I enjoyed the pool and leisure facilities, especially the steam room, which was wonderfully hot. Even though the jacuzzi was out of service during my stay, everything else was very clean and well-maintained.

Ava

United Kingdom, January 2025

7.0/10

I had a decent stay at Best Western Plus The Quays Hotel Sheffield, but it wasn't without its issues. The room was spacious and comfortable, though it did get a bit hot and stuffy at times. The staff were mostly friendly and helpful, which made a positive impact. However, the dining experience was lacking, particularly with delays in service and some food not being available. Overall, it was a mixed bag with good aspects but also some areas needing improvement.

Rooms

7.0

The room was comfortable and spacious, though it got hot and the shower could use attention. Some amenities were lacking, like a properly functioning shower head.

Service

6.0

Most of the staff were friendly and went out of their way to help, but there were significant delays in dining service that made for a frustrating experience.

Location

8.0

The hotel is in a great location, just a short walk from Sheffield center with plenty of dining options nearby, which worked perfectly for my needs.

Dining

5.0

The food was hit or miss; I faced long wait times, and some orders were incomplete. The breakfast was particularly nice, but overall the dining experience was disappointing.

Facilities

6.0

I appreciated the pool and leisure facilities, although they felt crowded and not fully relaxing. The hot tub was out of order, which was a bummer.

Walter

United Kingdom, January 2025

6.2/10

My stay at Best Western Plus The Quays Hotel Sheffield was underwhelming. I faced issues with cleanliness and noise, but the friendly staff and great food saved the experience somewhat.

Rooms

5.0

The room I stayed in lacked proper cleaning. I noticed hair in the bathroom, and it wasn't soundproofed, allowing too much noise from the lifts to disturb my stay.

Service

5.0

While the overall service was friendly, I felt let down by the lack of information about the leisure facilities. I was also blindsided by a £50 security deposit that I wasn't informed of upfront.

Location

6.0

The hotel is well-located near the city center. It was easy to walk to local attractions, which I appreciated.

Dining

8.0

The food was a highlight of my stay. Dinner and breakfast were fantastic and made up for some of the other disappointments.

Facilities

5.0

Unfortunately, many of the spa facilities were out of order, which was disappointing. The pool area felt monopolized by a group of males, making it uncomfortable.